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My husband gave me a $50 gift certificate for Christmas (2016). When I went on the site every item I wanted was OUT OF STOCK due to size Medium or color not available. I finally found a pair of leggings that was in my size and color. They tried to get me to join their VIP club. I did not. I could not get a refund on the gift certificate so I had to spend and additional $36.00 for the leggings. That order was placed on February 2nd 2017. Today is...
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1.2
I didn't like
  • Gift card not treated as cash
  • Selection availabolity and processing of order
  • That they outsource their customer service to another country
#1005879
I have tried to contact them through "Livechat", phone, and email, and I have ever received a response. When I called, it was an automated messenger that said it could "understand full sentences" but it couldn't, so I sat on the phone for 20 minutes trying to get it to transfered to a real person. When I finally did, the man was very rude to me and told me that the leggings I ordered but got canceled without them even telling me "must have been...
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Over a year ago I joined for my wife and daughter but then experienced that for several months the style they wanted are hardly ever available so we ended up wasting money on stuff they don't care for, on top of that the quality of the material is average, not bad but definitely no bargain for the price. After throwing $49 away for a few months I decided to cancel. Long story short, after 2 weeks of brain damage from repeated emails and...
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#999544

Short Review for February 09, 2017

#1005542
1.0
The commercials are horrible. Kate Hudson is totally irrelevant today. Who wears these *** made danceskins. Not original and seems like theft of an idea from years ago. How come Goldie Hawn doesn't appear in Fabletics.. Awful, just awful.
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Fabletics Website Review

#1002888
This company made it very difficult to redeem a gift card while online shopping. Unclear website instructions and terrible customer service. I will never do business with this company again.
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Fabletics Clothing Review

#1002219
2.2
Cloths not that good quality..
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Fabletics Shipping Service Review

#995251
1.3
Bought 1st outfit paid for it using paypal but received no confirmation email and upon checking order history nothing showed. Contacted via live chat which was a nightmare kept timing out and being disconnected. Was told item was out of stock and website hadnt updated but still let me pay for it! Cancelled membership and bought elsewhere wont recommend them to anyone!
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I did not authorize an automatic vip status that sends me monthly items that #1 I did not choose that says I can get a credit for the return but a refund will cost me money, approximately $6.00. I am very disappointed in this fact. I bought 4 items, all the same size and 2 fit while 2 did not! I am not seeing any consistency in the sizes either. I want my refund in a timely matter. I did call Fabletics and cancel the FREE VIP membership and...
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#998478
I canceled my subscription a long time ago. However, they kept charging my credit card $50 a month. I have now canceled for a second time, and they have agreed to refund some of my money. If they do this with everyone, then they get to keep lots of money without parting with any of their merchandise in return for it. I advise everyone to stay away from this company. Their business model is unscrupulous, and everyone involved in the business...
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1.0
I didn't like
  • Styles
  • Business method
  • Vip membership hard to actually get off credit card bill
#997566
Giving a free membership then automatically renewing that membership at the end of the first year is not the way to run a business. Then forcing your members to call and cancel that membership is shady at best. Then when I review this online I have to type in a 100 or more words. I wish you the best of luck with these practices, because you will need it. It is a shame that a company that advertises a great deal on affordable wear uses these...
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1.0
I didn't like
  • Auto renewal charges
#995650
1) Only one sales rep included the sales tax I paid in his calculations without prompting from me. Only 4 of 18 included sales tax I paid after I specifically told them it should be included in my refund. One rep actually told me, "Well, that's not going to happen." 2) Discounts given are not attached to a particular item or amount, but are just listed under the total for the merchandise purchased and before the sales tax is listed. This causes...
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2.3
I liked
  • Incentives to get consumer to buy
I didn't like
  • Consistency in calculating and refunding correct amounts
  • Discounts not properly applied
  • Lack of customer services representative training
#993946
I bought my daughter a $100 Fabletics gift card for Christmas. She was excited to use it, logged onto the site, put some sale items in her basket, then attempted to pay with the gift card. Guess what? Because she was using a gift card, she was PENALIZED! They said she couldn't have the sale price because she was using their gift card! Had I known that, I would have just given her $100. I'm pissed. I paid for that gift card in November....
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I liked
  • Quality of leggings
  • Quality of clothing
I didn't like
  • Gift card not treated as cash
#993763
The fabric is great for the leggings, I can sweat in them and not get any skin rashes. I'm usually pretty allergic to latex/elastane/spandex. It holds up my legs well so I feel like exercising. they are nice for a tall gal, too. I fit really well. The top is folded in an x over the back, which could be wonderful, but according to the measurements should have fit me xxl. It's really slipping on me. I have to be super careful to cancel before they...
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3.6
I liked
  • Style of clothes
I didn't like
  • Return policy
#993548

Contact Fabletics

Headquarters Address:
Fabletics
2301 Rosecrans Avenue
El Segundo, CA 90245
Phone:
(855) 202-3570
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Top Rated Products Manufactured by Fabletics

The products here are exceptional but it is too bad that the customer service, process, and management are not. I have had my account and my daughters accounts inactived without contacting us and gone through *** to get reinstated. There has to be an easier way to communicate with customers. I am simply quoted what the "team" has recommended and than nothing ends up happening. The customer representatives do not listen to what you are saying. I...
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4.2
I liked
  • Selection and quality
I didn't like
  • Customer service and management
#992783