Manufacturer: Fabletics Category: Memberships Clear all filters (33 of 33 reviews match)
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Like most of these other complaints, supposedly at the check out when you make your first purchase at fabletics.com there is a place to sign up for a V.I.P. membership. I am certain I chose a one time purchase at the time. 6 months later after going over my credit card statements I noticed the 49.95 monthly membership fee. I would have never agreed to this and immediately filed a complaint with Amex and called to have my "membership" cancelled....
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You are charged if you DO NOTHING, and GET NOTHING, but forget to tell them you aren't going to order for the month. Shame on Kate Hudson is right. When I tried to cancel, I was told I HAD TO USE THE CREDITS I HAD, which was nearly $300. Do not use this site. BTW, FAB shoes is the same deal. Ripoff, rules and regulations not readily available, but just focus on VIP and after one order, they get you and get you good. Good luck at trying to get...
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I didn't like
  • Useless customer service
  • Sneaky membership fees
  • Vip
#918139

The actual Fabletics site would not show the customer service contact information. Funny everything else on their site worked. I called and requested to cancel the membership, In the beginning, the company would send an email stating I could purchase something or inform the website that I would not buy anything that month and I wouldn't get billed. This practice stopped months ago and their email is not in my spam folders. The agent that...
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They are just making tons of money out of *** women like me like everyone and no one is stopping them !its so pathetic ! I mean after all its Kate Hudson !apparently she's not making many new movies ! She's stealing money out of this VIP subscription ! I lost a day trying to dance the VIP membership ! They send me even an email but I don't trust them ! Tommorow I'm going to the bank to transfer my money to an other account and close my bank...
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not only did I not realize that a VIP member mean that I was billed every month for nothing. The leggings i received faded after the first washing and the top shrunk also. The pants run really small. The woman on the phone was a total robot seemingly trained in irate. customers. I took the bait on a facebook ad. I was only interested in trying it out. The woman said , "If you read the second page of the close out sheet" or something to...
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1.0
I didn't like
  • Being ripped off
#904910

Just now I found out they have me enrolled in a VIP membership and they have been charging my credit card $49.95 a month for three months. They would only refund $99.00 of that $150 worth of charges for the VIP membership that I had no idea I was enrolled in. Shady business practice! Shame on you, Kate Hudson! The clothing tesla was fine, but not outstanding in any way that I could see. I was able to call th customer service number and...
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user21351240

user21351240 Just pay attention to your account and you will not experience any charges. If you do not like the quality of your choices, you can return(within their term of days) for a r...

1.0
I didn't like
  • Negative business practices toward their consumers
  • Amd will continue to let everyone i know about my problem
  • Shady business practices
#900574
I have placed four orders with Fabletics over the past couple of months, thinking that this was going to replace my larger bills of yoga pants from my favourite store. I thought I had hit the Jack Pot! After each order, I had a "chat" with a Fabletics consultant and was left unsatisfied with their help. I had difficulties exchanging items for smaller sizes, returning items, receiving a credit, and not even being able to USE my credit to...
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I didn't like
  • Being lied to
  • Poor customer service
  • Being ripped off
Fabletics VIP Membership. Just don't do it. Too bad for you: when you return your purchased items, Fabletics only refunds the amount THEY choose. I spent over 78.00 and got only 28.60 refunded to me. It is almost impossible to talk to anyone on the phone and this is the only way to cancel. When you do get a membership "team" person all they do is talk talk talk talk talk and you cannot get a word in edgewise! Your money is withdrawn from...
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Anonymous

Anonymous Yes they finally repaid my almost 12 months of "credit" but at current rate of American dollar so I still lost money, and I wonder how much interest they accrued from my money...

user21351240

user21351240 Having posted previous comments about dissatisfaction and asking for resolution from Fabletics; i want to write that i HAVE talked to team members at Fabletics and i HAVE rece...

4.5
I didn't like
  • Difficulty canceling
#891319
Charges $599 and still wants more money to make an order..... I am contacting fable tics as I want to redeem my membership money paid and to do this it seems they want even more money from me. I'm too scared to order from fable tics now as I've had to cancel my credit card to stop them taking money from my account and I do not want to give them the new number. They are holding $599 of my money which they sneakily took from my account and won't...
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Anonymous

Anonymous I am having same problem it is making me feel sick can't cancel membership as their phones don't work!

It was not clear at all that I was signing up for a 'VIP membership.' I called to complain and was told that they would not give me my money back and continuously tried to get me to keep my membership. After demanding to speak to a manager and being put on hold for 30 minutes (!) they finally agreed to refund my money. They were adamant that they had not tricked me in any way. I would only recommend this website if you a) want to buy £44 worth...
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1.5
I didn't like
  • Way this company does business - fraud alert
  • Vip membership programme
#882571