I received an online code for a gift card. Went to put it into the system, loaded up fine.
NOWHERE on the website during the checkout process is there even an option to use the gift card. I went through the purchase process twice, trying to place an order, and both times was not given any option for using the gift card. I had to call the help line, and yes they cancelled those orders. The amount was transferred to a store credit.
But guess what? You can't use the store credit on the website either! I finally got an outfit (at a higher price, because screw the VIP ***) but had to do it over the phone. The guy I talked to thought I was an *** because I couldn't figure it out until I had him go on the site and tell me how to do it, which he could not do.
Even their employees don't understand.
Sucks that the leggings were nice because I am never going back to this website. AWFUL!!!
Reason of review: Order processing issue.