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New Reviewer

Delivery service and customer service

2.0
Delivery tracking information is incorrect and customer service is not helpful as they either tell you to just wait to receive the item or provide an only one time courtesy replacement. Their customer service chat window is faulty as you have to constantly refresh the screen and log your info back in. Call instead or ask to speak to their supervisor.

User's recommendation: Go to Lululemon where you pay for better quality and customer service.

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#4448225 Review #4448225 is a subjective opinion of poster.
Loss
$53

A $59.95 not approved by me was charged to my bank account on March 12th. They say it’s a membership charge???

I want this refunded immediately. I will be contacting the Better Business Bureau if you cant resolve this matter ASAP!

User's recommendation: Do not purchase anything from this company!

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#4461734 Review #4461734 is a subjective opinion of poster.
Location
Naperville, Illinois

Did not cancel service

Ive tried to contact ur company via phone & keep being told wrong #. I did NOT want my membership canceled, only skip the March payment. Please reinstate along with my February credit. You truly have one of the worst web sites for interaction. So far, a member 3 months & every time a problem. Advise rosemaryswalker11@***.com
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#4451014 Review #4451014 is a subjective opinion of poster.
Location
Los Angeles, California

I can’t access my account

I iopened an account in Orlando store but I cant seem to find it. I need to access it so I can see if Im being charged the monthly fee and so I can use my benefits.
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#4444427 Review #4444427 is a subjective opinion of poster.
Location
Lagrange, Georgia

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Verified Reviewer New Reviewer

Billing issue

1.5
Unknowingly being charged 59.95 a month for two consecutive months. Not pleased at all. Would not have discovered, had I not checked my account. Fabletics should be more forthcoming and inform you of the monthly charge before your order is placed.

User's recommendation: Should be Glaring notification!

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#4381733 Review #4381733 is a subjective opinion of poster.
Pros
  • No shipping
Cons
  • Should offer a refunds instead of exchanges
Loss
$49
Preferred solution
Full refund

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Verified Reviewer New Reviewer

My account keeps getting charged

I ordered a few things about four months ago and my account has gotten charged 4 times for 60 dollars. I have only ordered one time and I am losing money because of this. I dont know why this keeps happening and how to get ahold of someone and I want my money back.
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#4375985 Review #4375985 is a subjective opinion of poster.
Pros
  • Good clothes
Cons
  • Lose money
Loss
$180
New Reviewer

Unauthorized debits

2.3
Automatically started debiting my account for 59.95 a month after one purchase. Rip off!!! CS stated it was for vip membership I didn't ask for. Ridiculous! Be careful when you order!! I haven't re eived my refund yet.

User's recommendation: Make sure they aren't continuously debating your account!

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#4371170 Review #4371170 is a subjective opinion of poster.
Pros
  • Decent product
Cons
  • Debit your account continually
  • Pricey and shady terms
Loss
$240
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Missing Order

3.0