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bought a one off item in the sale as a guest. did not sign up for any vip subscription.

I realised two months later a total of £88 had been taken from my account. I checked my online banking and no standing order or subscription was set up on my account. I did not authorise any of this. I tried to contact the company but could not get a hold of them.

I then got onto my Santander account and was told to call back tomorrow and they would put a block on my account and recall the money to give back to me. I range back the next day and Santander were reluctant to give me the recalled money back. they did put a block on my account. turns out fabletics also bank with Santander therefore Santander were not bothered about disputes as the fraudulent company banked with them anyway.

I have read articles about other credit card companies paying back the wrongly taken money.

the customer for the fraud however Santander do not. bottom line do not buy with fabletics.

Location: Sheffield, England

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