Grand Rapids, Michigan
0 comments
100% full Not resolved

2 months ago, I was hooked with a "50% off your first purchase" deal on Fabletics. As a stressed college student in the month of finals, I spontaneously signed up, and received a satisfying order.

The problem is, the next month, the Fabletics charged my credit card, while I was not notified at all. I put in a dispute in my bank, but they simply said it was authorized and said to report a 'stolen' card. This month, they charged my card again, and when I went into the site to figure what's going on, I was pissed that I couldn't sign off from membership online, or enter reviews, since I hadn't purchased anything recently.

Ironially, their Q&A on the Fabletics website didn't mention ANYTHING about automatic charges once you sign up, but said "Fabletics charge your credit card at the time your order actually ships." Again, I didn't order ANY purchase from this company after the first deal.

Also, when I tried to call the company, they were 'closed' after 9pm, and seeing that many other consumers had written similar complaints against Fabletics, I wanted to add in.

Other people have lost about $450, while I lost $100 so far. That is not a small sum, as a college student working during summer. I hope this fraudulent system gets fixed, and that consumers are well aware of this misguided practice.

Thank you for reading.

Review about: Fabletics Membership.

I didn't like: No authorization.

Review #669256 is a subjective opinion of a user.

2.3
Advertised vs Delivered
Value for money
Price Affordability
Website
Discounts and Special Offers
Product or Service Quality
Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services
Delivery Service
PRODUCT OR SERVICE
Fabletics Membership
Reason of Review / Monetary Loss Problems with payment / $100
Preferred solution Not specified

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