Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

For the second time this year I called Fabletics to complain about not receiving the email reminder to skip a month and/or purchase an item. Told them to cancel my membership AND refund me the credit and member credits.

Had to explain to the CSR that the "credits" were really MY money. She kept trying to get me to "use" the credits Mariel FINALLY said they would credit my account for all (almost $350!!) and cancel my membership. Took several times of saying the operation was a scam and they were stealing peoples money. Will see if the credit happens.

I also asked and she confirmed the call was being recorded and I told her the scam/complaints were all over the web. Apparently there were 1400 complains to the BBB just in January!!

Product or Service Mentioned: Fabletics Vip Membership.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $350.

Preferred solution: Full refund.

I liked: Quality of clothes.

I didn't like: That they outsource their customer service to another country, Way this company does business - fraud alert, Automatic monthly charge.

Company wrote 0 public responses to the review from May 08, 2017.
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