2.1
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

Be careful of this company. They will lure you in with nice clothes, branding and supposed 'great' offers - when you'll actually end up unwittingly signed up to their £44 per month 'VIP membership'.

They make it hard to cancel this - I had to speak to someone in the customer services department for about 20 mins before he finally agreed to cancel my membership - kept just trying to 'downgrade' me or 'skip a month' when all I ordered was a pair of socks!

Hard work, not worth the effort.

I'm still yet to receive my email confirming cancellation - which can only be done over the phone by the way...

Reason of review: VIP Membership Scam.

Monetary Loss: $44.

Preferred solution: Them to remove this scammy offer so other consumers don't fall into the same trap.

I liked: Style of clothes.

I didn't like: Customer service --or lack thereof, Vip enrollment.

Company wrote 0 public responses to the review from Oct 06, 2015.
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Anonymous
#1044215

I have just had exactly the same experience! All I wanted was a couple of pairs of leggings and suddenly I'm signed up to the 'VIP' scheme! Truly disgusted!

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